Terms of Service | Opsuite

1. Acceptance of Terms

By accessing or using the Opsuite platform (“Service”), operated by Opsuite Technologies Ltd (“Company”, “we”, “us”, or “our”), you (“User”, “you”, “your”, or “Subscriber”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case “you” and “your” shall refer to such entity.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

These Terms constitute a legally binding agreement between you and Opsuite Technologies Ltd, a company incorporated under the laws of the Federal Republic of Nigeria.

2. Definitions

“Service” means the Opsuite multi-tenant cloud-based business management platform, including all modules, features, APIs, mobile applications, kiosk interfaces, digital signage displays, public-facing online storefronts, and related services.
“Tenant” means a business entity that has registered for and subscribed to the Service, identified by a unique subdomain (e.g., yourbusiness.opsuite.io).
“Authorised User” means any individual granted access to a Tenant's account, including administrators, employees, cashiers, and staff members.
“End User Data” means all data entered into, collected by, or generated through the Service by or on behalf of a Tenant, including but not limited to customer records, employee records, financial data, inventory data, transaction records, and visitor records.
“Biometric Data” means physiological data used for identification purposes, including fingerprint templates and facial recognition templates collected through attendance and device management features.
“Modules” means the individual functional components of the Service, including Dashboard, POS, Inventory, Accounting, Attendance, Payroll, CRM, Communications & Marketing, Digital Signage, Visitor Management, Reports & Analytics, and Storefront.
“Subscription Plan” means the pricing tier selected by the Tenant (Go, Starter, Growth, Pro, or Enterprise), which determines available modules, user limits, and feature access.
“Add-on” means an optional paid module or feature available at additional cost beyond the base Subscription Plan, including the Storefront add-on for Starter, Growth, and Pro Subscribers.
“Storefront” means the online shop feature that enables Tenants to operate a public-facing e-commerce store through which End Customers can browse and purchase products and services listed by the Tenant. Storefront is included as a core module of the Go plan at no additional cost, and is available as a paid Add-on for Starter, Growth, and Pro plans.
“End Customer” means any individual who accesses a Tenant's Storefront and/or places an order through that Storefront. End Customers are not Authorised Users of the Service and hold no account with Opsuite Technologies Ltd.

3. Service Description

Opsuite is a multi-tenant Software-as-a-Service (SaaS) platform that provides integrated business management tools. The Service includes the following core modules, subject to your Subscription Plan:

Point of Sale (POS): Sales transaction processing, multiple payment methods, receipt generation, commission tracking, and QuickSell Kiosk.
Inventory Management: Stock tracking, SKU/barcode management, reorder alerts, expiry tracking, vendor management, and StockFlow Kiosk.
Accounting & Financial Management: Invoice and quotation generation, expense tracking, tax (VAT) calculation, journal entries, account ledgers, and financial reporting.
Attendance & Time Tracking: Employee clock-in/out tracking, biometric device integration (fingerprint and facial recognition), lateness and overtime detection, leave management, and shift scheduling.
Payroll Management: Salary computation, statutory deductions (PAYE, Pension, NHF, NHIS), allowance and bonus management, overtime calculation, and payslip generation.
CRM & Customer Management: Customer database, purchase history, loyalty programmes, customer segmentation, RFM analysis, health scoring, and churn risk assessment.
Communications & Marketing: Email campaign management, contact segmentation, campaign scheduling, performance tracking, and birthday reward automation.
Digital Signage: Remote display management, media uploads, playlist creation, scheduling, app instances, and device pairing.
Visitor Management: Visitor pre-registration, self-check-in kiosk, approval workflows, badge/QR code generation, visitor history, and host notifications.
Reports & Analytics: Sales analytics, revenue trending, staff performance reports, attendance reports, and data export.
Dashboard: Real-time key performance indicators, business overview, and centralised monitoring.
Storefront (Online Shop): A customer-facing e-commerce shop page allowing End Customers to browse published products and complete purchases online, including product catalogue publication, variant and stock management, online checkout via the Tenant's own Paystack account, delivery address collection, order management and fulfilment tracking, automatic inventory deduction, automatic CRM sync of End Customer data, and order confirmation emails. Storefront is included as a core module of the Go plan. For Starter, Growth, and Pro Subscribers, Storefront is available as a paid add-on at ₦10,000/month or ₦100,000/year. See Section 13 for full terms.

4. Account Registration and Security

4.1 Registration. To use the Service, you must register a Tenant account by providing accurate and complete information, including your business name, contact email, phone number, business address, and business type. You must select a Subscription Plan and complete the payment process.

4.2 Subdomain. Upon registration, you will be assigned a unique subdomain (yourbusiness.opsuite.io). Subdomains must be between 3 and 30 characters and contain only letters, numbers, and hyphens, and are allocated on a first-come, first-served basis. We reserve the right to reclaim or reassign subdomains that violate these Terms or infringe on third-party rights.

4.3 Account Security. You are responsible for maintaining the confidentiality of all account credentials, including passwords and PINs. You must immediately notify us of any unauthorised access. You are liable for all activities that occur under your account.

4.4 Multi-User Access. You may create accounts for Authorised Users within the limits of your Subscription Plan. You are responsible for managing user permissions and ensuring all Authorised Users comply with these Terms. Available roles include Administrator, Custom, Cashier, and Staff, each with configurable permissions.

4.5 Kiosk Access. The Service provides kiosk interfaces (QuickSell, StockFlow, Visitor Kiosk) accessible via employee codes and PINs. You are responsible for controlling access to kiosk devices and ensuring PINs are not shared inappropriately.

4.6 Account Lockout. Accounts are locked after 5 consecutive failed login attempts for a period of 15 minutes. Two-factor authentication is available and recommended for administrator accounts.

5. Subscription Plans, Billing, and Payment

5.1 Plans and Pricing. The Service is offered under tiered Subscription Plans (Go, Starter, Growth, Pro, and Enterprise). Current pricing is published on our website and may be updated with 30 days' prior notice.

5.2 Payment. Payments are processed through Paystack, a licensed third-party payment processor. By subscribing, you authorise recurring charges. All amounts are stated and charged in Nigerian Naira (NGN) unless otherwise specified.

5.3 Billing Cycle. Subscriptions are billed monthly. Your billing cycle begins on the date of your first successful payment and renews automatically each month on the same date.

5.4 No Refunds. All subscription fees are non-refundable. Once a billing cycle begins, no refunds will be issued for that period, regardless of whether you use the Service, cancel your subscription, or downgrade your plan.

5.5 Failed Payments. If a payment fails, we will attempt to process it again. A grace period may be provided. If payment is not successful within the grace period, your account may be suspended.

5.6 Upgrades and Downgrades. You may upgrade your Subscription Plan at any time, with the new pricing effective immediately. Downgrades take effect at the beginning of the next billing cycle. Module access is adjusted according to the new plan, and downgrading may result in loss of access to certain features and data associated with higher-tier modules. Go and Starter plans support switching directly between one another from within your account settings.

5.7 Taxes. You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority, excluding taxes based on our net income.

5.8 Add-on Features. Certain features are available as optional paid add-ons in addition to your base Subscription Plan. The Storefront add-on is billed separately at ₦10,000/month or ₦100,000/year for Starter, Growth, and Pro Subscribers; it is included at no additional cost as part of the Go plan. Add-on fees are charged to your card on file or via a Paystack redirect if no card is on file. Add-on subscriptions are subject to the same no-refund policy in Section 5.4. Failure to maintain a valid payment method will result in the add-on feature being suspended after a 5-day grace period.

6. Data Ownership and Processing

6.1 Your Data. You retain all ownership rights in your End User Data. We do not claim ownership of any data you enter into the Service. Subject to these Terms, you grant us a limited licence to host, store, process, and transmit your End User Data solely for the purpose of providing and improving the Service.

6.2 Data Controller and Processor. For the purposes of applicable data protection laws (including the Nigeria Data Protection Regulation 2019 and the Nigeria Data Protection Act 2023):

You are the Data Controller with respect to the personal data of your customers, employees, visitors, and other individuals whose data you enter into the Service.
We are the Data Processor, processing such data on your behalf and in accordance with your instructions.

6.3 Your Responsibilities as Data Controller. You are responsible for: (a) obtaining all necessary consents from individuals whose personal data you enter, including employee consent for biometric data collection; (b) providing appropriate privacy notices; (c) ensuring compliance with applicable data protection laws; (d) responding to data subject access requests.

6.4 Multi-Tenant Data Isolation. Each Tenant's data is logically separated using tenant-specific identifiers and enforced at the database query level. No Tenant can access another Tenant's data.

6.5 Data Export. You may export your End User Data in standard formats at any time during your active subscription.

6.6 Data Deletion. Upon termination, we will retain your data for 90 days for data export. After this period, your data will be permanently deleted, except where retention is required by law.

7. Biometric Data — Special Provisions

7.1 Biometric Features. The Service offers attendance and time tracking features that utilise biometric technologies, including fingerprint recognition and facial recognition, through integration with compatible hardware devices (e.g., ZKTeco devices).

7.2 Your Obligations. If you choose to use biometric features, YOU, as the employer and Data Controller, are solely responsible for:

(a) Obtaining explicit, informed, written consent from each employee before enrolling their biometric data;
(b) Providing employees with a clear notice explaining what biometric data is collected, its purpose, retention period, and destruction policy;
(c) Complying with all applicable biometric data laws and regulations;
(d) Establishing a publicly available biometric data retention and destruction policy;
(e) Ensuring biometric data is not sold, leased, or disclosed to third parties without employee consent.

7.3 Our Processing. We process biometric data solely as your Data Processor, for the purpose of enabling attendance verification. Biometric templates are stored in encrypted form within your Tenant's data space. We do not use biometric data for any purpose other than providing the attendance and device management features of the Service.

7.4 Retention and Destruction. Biometric templates are retained for the duration of the employee's active status. Upon termination of the employee's record or your subscription, biometric data will be permanently destroyed within 90 days.

7.5 Limitation of Liability for Biometric Data. YOU ASSUME FULL RESPONSIBILITY AND LIABILITY for the collection and use of biometric data through the Service. We shall not be liable for any claims arising from your failure to obtain proper consent or comply with applicable biometric data laws.

8. Employee Monitoring and Attendance

8.1 Employer Responsibility. The attendance features enable employers to monitor employee clock-in/out times, detect lateness and early departure, calculate overtime, and generate reports. As the employer and Data Controller, YOU are solely responsible for: (a) informing employees about monitoring practices; (b) obtaining required consents; (c) ensuring monitoring is proportionate and lawful; (d) establishing clear attendance policies.

8.2 Automated Notifications. The Service may send automated email notifications regarding attendance events, including clock-in/out confirmations, lateness alerts, and overtime notifications. You are responsible for configuring notification settings and ensuring recipients have been appropriately informed.

8.3 No Employment Advice. Attendance data, lateness calculations, and overtime computations are tools to assist operations. They do not constitute employment advice. You are responsible for verifying accuracy and making employment decisions in compliance with applicable labour laws.

9. Financial, Tax, and Payroll Disclaimers

9.1 Not Professional Advice. THE SERVICE IS A BUSINESS MANAGEMENT TOOL AND DOES NOT PROVIDE ACCOUNTING, TAX, LEGAL, OR FINANCIAL ADVICE. The financial features are designed to assist your business operations but are not a substitute for professional accounting, tax, or legal counsel.

9.2 Tax Calculations. Tax calculation features are based on rates you configure. These are provided as a convenience and may not reflect all applicable tax obligations. YOU ARE SOLELY RESPONSIBLE for ensuring accuracy of tax rates, filing returns, paying taxes, and complying with all tax laws including those administered by the Nigeria Revenue Service (NRS) and State Internal Revenue Services.

9.3 Payroll Calculations. The payroll module calculates gross salary, statutory deductions (PAYE, pension, NHF, NHIS), and net salary based on parameters you configure. These are estimates and tools to assist payroll processing. YOU ARE SOLELY RESPONSIBLE for verifying accuracy before processing payments and ensuring compliance with the Personal Income Tax Act, Pension Reform Act, and all other applicable legislation.

9.4 Financial Statements. Financial reports generated by the Service are based on data you input and are not audited financial statements. We recommend engaging a qualified accountant for financial reporting, audit, and compliance purposes.

9.5 Invoice and Quotation Compliance. While the Service generates invoices and quotations, YOU are responsible for ensuring that your invoices comply with applicable invoicing requirements, including the inclusion of correct Tax Identification Numbers (TIN), accurate VAT calculations, and other mandatory information.

9.6 No Liability for Financial Decisions. WE SHALL NOT BE LIABLE for any financial losses, tax penalties, fines, or other damages arising from your reliance on calculations, reports, or data generated by the Service.

10. Analytics and Automated Insights Disclaimer

10.1 The Service provides automated analytics including customer RFM segmentation, customer health scores, churn risk assessments, Customer Lifetime Value (CLV) predictions, sales analytics, staff performance metrics, and inventory analytics.

10.2 Estimates Only. All analytics, scores, predictions, and insights are statistical estimates based on the data you have entered. They are NOT guarantees or representations of actual outcomes. These tools are provided to assist decision-making and should be used in conjunction with your own judgement and professional advice.

10.3 No Automated Decision-Making. The analytics features are informational tools. Any business decisions made based on these analytics are your sole responsibility.

10.4 Data Quality. The accuracy of analytics depends entirely on the quality, completeness, and accuracy of the data you enter into the Service. We do not verify the accuracy of your input data and cannot guarantee the accuracy of outputs derived from incomplete or inaccurate data.

11. Email Marketing and Communications

If you use the Communications & Marketing module, YOU are responsible for: (a) obtaining proper consent from recipients; (b) including accurate sender identification; (c) providing a clear unsubscribe mechanism; (d) honouring unsubscribe requests; (e) complying with all applicable anti-spam and electronic communications laws, including the Nigeria Data Protection Regulation and any applicable provisions of the Cybercrimes (Prohibition, Prevention, etc.) Act 2015.

Prohibited Content. You must not use the email marketing features to send unsolicited bulk emails (spam), emails containing malware or phishing links, emails with deceptive subject lines or misleading content, or emails promoting illegal activities.

Transactional Emails. The Service sends transactional emails on your behalf, including invoice notifications, attendance notifications, payroll notifications, visitor approvals, and account-related communications. These are service-related communications and are not subject to marketing consent requirements.

We reserve the right to suspend your access to email features if your emails generate excessive bounce rates or spam complaints, or if your practices violate these Terms.

12. Visitor Management

The Visitor Management module collects personal data from visitors including names, contact information, identification documents, photographs, and vehicle details. As the operator, YOU are the Data Controller and are responsible for: (a) displaying appropriate privacy notices; (b) informing visitors about data collected; (c) obtaining required consents; (d) establishing data retention periods; (e) responding to data access or deletion requests from visitors.

Identification Data. The Service may collect identification document types and numbers (national ID, passport, driver's licence). You are responsible for ensuring that the collection and storage of identification data complies with applicable identity and data protection laws.

Visitor Photo Capture. If photo capture is enabled, visitors' photographs are encoded and stored within your Tenant data space. You must inform visitors of photo capture and its purpose.

Retention. Visitor data is retained according to your configured retention settings. Default retention is 90 days. You are responsible for setting appropriate retention periods in compliance with applicable law.

13. Storefront — E-Commerce and Payments

13.1 Nature of the Storefront Feature. Storefront enables you to publish a customer-facing online shop where End Customers can browse products and pay online. Storefront is included as a core module of the Go plan at no additional cost, and is available as a separate paid add-on for Starter, Growth, and Pro plans (see Section 5.8). Opsuite provides the technology platform (the shop page, order management, and connection to your payment gateway). Opsuite is NOT a marketplace, is NOT the seller, and is NOT a party to any transaction between you and your End Customers — any contract for the sale of goods or services formed through your Storefront is between you and the End Customer exclusively.

13.2 Payment Gateway — Merchant of Record. To accept payments through the Storefront, you must connect your own payment gateway account (currently Paystack). By connecting your account, you agree to the payment gateway provider's terms and conditions. Opsuite does not inspect, approve, endorse, or guarantee any product, service, price, description, or image published in your Storefront.

You are the merchant of record for all transactions processed through your Storefront. Customer payments are transferred directly into your payment gateway account — Opsuite never holds, processes, or has access to your customers' funds.
Your payment gateway API keys are stored encrypted on our servers solely to facilitate the checkout flow on your behalf.
You are responsible for maintaining valid, accurate payment gateway credentials. Incorrect keys may cause payment failures for your customers.

13.3 Your Obligations as Seller. As the seller, you represent, warrant, and agree that you are solely responsible for:

(a) The accuracy of product descriptions, prices, and availability;
(b) Having the legal right to sell all products and services listed in your Storefront;
(c) Order fulfilment and delivery to your customers, and honouring all paid orders or promptly notifying End Customers and processing refunds where fulfilment is not possible;
(d) Maintaining and honouring clear, accessible, and lawful policies for returns, refunds, and exchanges;
(e) Complying with all applicable consumer protection, e-commerce, and trading laws, including the Federal Competition and Consumer Protection Act (FCCPA) 2018 and FCCPC regulations, the Sale of Goods Act and applicable product liability legislation, and the Nigeria Data Protection Act 2023 and NDPR 2019 with respect to End Customer personal data;
(f) Obtaining and maintaining all permits, licences, and registrations required to sell your products and services lawfully;
(g) Not listing or selling prohibited, counterfeit, regulated, unsafe, or illegal goods or services through your Storefront;
(h) Collecting and remitting all applicable taxes (VAT, etc.) on sales made through your Storefront;
(i) Maintaining adequate stock levels and not accepting orders for items you cannot fulfil.

13.4 Customer Disputes. Opsuite has no role in, and no liability for, disputes between you and your customers, including disputes about product quality, non-delivery, overcharging, or payment. Such disputes must be resolved directly between you and your customer (and your payment gateway provider where relevant).

13.5 End Customer Personal Data and CRM Auto-Sync. Personal data collected from End Customers placing orders through your Storefront (name, email, phone, delivery address, order details, and optional birthday) is processed by Opsuite as your Data Processor. You are the Data Controller for this data and are responsible for complying with applicable data protection laws, including providing appropriate privacy notices to End Customers. Upon each completed order, the End Customer's name, email, phone number, birthday (if provided), and spending data are automatically added to or updated within your CRM module — this automatic integration is a core feature of Storefront. By using Storefront, you consent to this CRM integration and accept responsibility for disclosing it to End Customers in your own privacy notice.

13.6 Order Confirmation Emails. The Service automatically sends an order confirmation email to End Customers upon successful payment, under your business name and branding. You are responsible for ensuring the underlying product and order information is accurate.

13.7 Storefront Content. You are solely responsible for all content published in your Storefront, including product listings, descriptions, images, and pricing. Storefront content must not infringe third-party intellectual property rights, must comply with applicable advertising and consumer protection standards, must not contain defamatory, misleading, obscene, or illegal material, and must include required disclosures (e.g. ingredient lists, age restrictions, safety warnings) for regulated products. We reserve the right to remove or disable listings we reasonably believe violate these Terms or applicable law, without liability to you.

13.8 Stock and Price Accuracy. The Service provides real-time stock verification at the point of order placement. However, due to system synchronisation timing, displayed stock levels may not always reflect real-time availability. Where an order cannot be fulfilled due to stock unavailability, YOU are solely responsible for notifying the End Customer and arranging any refund. Opsuite bears no liability for stock discrepancies or the consequences thereof.

13.9 Payment Disputes and Chargebacks. All payment disputes, chargebacks, and refund requests relating to Storefront transactions are matters solely between you, your End Customer, and your Paystack merchant account. Opsuite is not a party to any such dispute and has no ability to issue, authorise, or facilitate refunds on your behalf. You are responsible for maintaining sufficient funds and compliance with Paystack's merchant terms to honour legitimate refund and chargeback requests.

13.10 Storefront Availability and Suspension. Your Storefront is only accessible to End Customers while the relevant Storefront module or add-on is active and enabled. We may suspend your Storefront, without affecting your core Subscription Plan, if: we receive credible complaints from End Customers about fraudulent, non-delivery, or illegal activity on your Storefront; your Storefront add-on fee (where applicable) is not paid within the grace period; your payment gateway credentials are invalid; or we reasonably determine that your Storefront operations violate these Terms or applicable law. We will notify you of any suspension and provide a reasonable opportunity to remedy the issue unless circumstances require immediate action. We shall not be liable for any commercial loss resulting from Storefront unavailability.

13.11 Opsuite Limitation of Liability for Storefront. OPSUITE SHALL NOT BE LIABLE FOR: (a) any End Customer payments that fail or are not processed due to invalid payment gateway credentials; (b) losses arising from order disputes, chargebacks, or fraud; (c) losses from non-fulfilment, stock discrepancies, or late delivery of orders; (d) products, services, pricing errors, or any commercial or consumer dispute arising from your Storefront operations; (e) any claim by an End Customer or regulatory authority arising from transactions conducted through your Storefront; (f) any commercial, reputational, or consequential losses arising from the operation or unavailability of your Storefront.

14. Digital Signage

You are solely responsible for all content displayed through the Digital Signage module. You must ensure content does not infringe on third-party intellectual property rights, complies with applicable advertising standards, and does not contain defamatory, obscene, or illegal material.

Third-Party Content. If you use integrations such as LinkedIn to import team member profiles for the “Meet the Team” signage app, you are responsible for obtaining any necessary permissions from the individuals whose information is displayed.

Public Displays. Signage content is displayed on screens visible to the public and your visitors. We are not responsible for any claims arising from the content you choose to display.

15. Acceptable Use Policy

You may use the Service only for lawful business management purposes. You shall not: (a) use the Service for any illegal purpose; (b) attempt to access another Tenant's data; (c) reverse engineer any part of the Service; (d) use the Service to store malicious code; (e) exceed user limits of your plan; (f) share account credentials with unauthorised individuals; (g) interfere with or disrupt the Service; (h) use automated means to access the Service except through authorised APIs; (i) sublicense, resell, or redistribute the Service without prior written consent; (j) use the Service to process payments or transactions for illegal goods or services; (k) upload content that infringes on intellectual property rights.

Enforcement. We may investigate violations of this policy and take appropriate action, including warning, suspending, or terminating your account and/or filing a report with relevant government regulatory and security agencies.

16. Intellectual Property

16.1 Our Property. The Service, including its software, design, user interface, documentation, logos, and all related intellectual property, is owned by Opsuite Technologies Ltd and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

16.2 Your Content. You retain ownership of all content and data you upload to the Service. By using the Service, you grant us a non-exclusive, worldwide licence to use, reproduce, and process your content solely for the purpose of providing the Service.

16.3 Feedback. If you provide feedback, you grant us a perpetual, royalty-free licence to use it for any purpose, including improving the Service.

16.4 Trademarks. “Opsuite”, “Opsuite.io”, “QuickSell”, “StockFlow”, and related logos are trademarks of Opsuite Technologies Ltd. You may not use these marks without our prior written consent.

17. Service Availability and Support

17.1 Availability. We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, emergency maintenance, third-party service disruptions, force majeure events, or circumstances beyond our reasonable control.

17.2 Scheduled Maintenance. We will endeavour to provide advance notice of scheduled maintenance that may affect Service availability.

17.3 Support. Support is provided according to your Subscription Plan: Go and Starter (email support), Growth (priority email), Pro (dedicated account assistant), Enterprise (24/7 phone with dedicated engineer).

17.4 No SLA (Standard Plans). Unless you are on an Enterprise plan with a separately executed SLA, we do not guarantee specific uptime percentages or response times. Enterprise SLA terms, including uptime guarantees and service credits, will be defined in a separate agreement.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

(b) IN NO EVENT SHALL OPSUITE TECHNOLOGIES LTD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

(c) OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

We specifically disclaim liability for: errors in tax, payroll, or financial calculations; business decisions based on analytics; data loss from failure to maintain backups; unauthorised access to your account resulting from your failure to maintain credential security; non-compliance with applicable laws resulting from your configuration or use of the Service; biometric data breaches arising from your use of biometric features; content displayed through Digital Signage; email marketing campaigns sent through the Communications module; and Storefront transactions, disputes, refunds, pricing errors, or non-delivery of orders (see Section 13).

19. Indemnification

You agree to indemnify and hold harmless Opsuite Technologies Ltd from all claims, damages, losses, and expenses arising from: your use of the Service; your violation of these Terms or applicable law; your collection and processing of personal data (including biometric data and Storefront End Customer data); claims by your employees, customers, visitors, or third parties; content you display; tax, payroll, or financial compliance failures; your email marketing practices; your operation of the Storefront, including product quality disputes, non-delivery, pricing or description inaccuracies, consumer protection violations, and failure to issue refunds; and your failure to obtain required consents. This obligation survives termination.

20. Termination

By You. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds will be issued.

By Us. We may suspend or terminate your account if you breach these Terms, payment fails beyond the grace period, your use poses a security risk, your account has been inactive for more than 12 consecutive months, or we are required to by law.

Effect of Termination. Your data will be retained for 90 days for export, then permanently deleted. Provisions regarding data ownership, biometric data, financial disclaimers, storefront e-commerce, intellectual property, limitation of liability, indemnification, and governing law survive termination.

21. Governing Law and Dispute Resolution

Governing Law. These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Dispute Resolution. Disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, either party may submit to mediation under the rules of the Lagos Court of Arbitration. If mediation fails, the courts of Lagos State, Nigeria, shall have exclusive jurisdiction.

Class Action Waiver. To the maximum extent permitted by law, dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

22. General Provisions

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Opsuite Technologies Ltd. If any provision is found invalid, the remaining provisions continue in full force. Our failure to enforce any provision does not constitute a waiver. We shall not be liable for failure to perform due to circumstances beyond our reasonable control (force majeure). Notices to you will be sent to your Tenant email. Notices to us should be sent to support@opsuite.io.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Independent Contractors. The relationship between you and Opsuite Technologies Ltd is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Third-Party Beneficiaries. These Terms do not confer any rights on any third party except as expressly stated herein.

23. Contact Information

Opsuite Technologies Ltd

4th Floor, Churchgate Plaza, Plot 473 Constitution Avenue, Central Business District, Abuja, Nigeria

Email: support@opsuite.io

Website: opsuite.io

For privacy-related enquiries, please refer to our Privacy Policy.

By using Opsuite, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.